Senior Consultant
Rhian Waygood
Strategic transformation leader. 12+ years driving enterprise-wide system migrations, merger integrations, and data strategy across the Welsh housing sector.
About Rhian
Transformation Leader. Systems Strategist.
Rhian is a Senior Consultant at RTBSS, bringing over 12 years of experience in digital transformation, business analysis, and programme management across the Welsh housing sector. Her career has centred on bridging the gap between business need and technical delivery — leading enterprise-wide system migrations, merger integrations, data transformation programmes, and digital strategy initiatives.
She has successfully delivered full lifecycle technology transformations across housing management, finance, HR, and CRM platforms — including large-scale migration from legacy systems to modern cloud-based environments such as Civica CX, Civica Financials, Total Mobile, and People HR.
At RTBSS, Rhian brings strategic vision, housing-sector expertise, and a pragmatic, collaborative approach to designing systems that genuinely work for the organisations that rely on them.
Track Record
Career Highlights
Enterprise Migration
Delivered an enterprise-wide migration from legacy platforms across finance, CRM, HR, and housing management — improving efficiency and customer experience across the entire organisation.
Merger Integration
Spearheaded data and systems integration during a major housing merger, successfully uniting platforms into a single system while ensuring business continuity throughout.
Five-Year Digital Strategy
Authored and executed a five-year digital strategy, securing board-level endorsement and investment to transform how technology supports housing operations.
Asset Management
Led and strengthened asset management controls across a 10,000-property portfolio, improving data quality, compliance, and planned maintenance forecasting.
Team Building
Built and scaled a multidisciplinary Insight and Systems team from inception, blending emerging talent with experienced SQL developers to create a high-performing function aligned to organisational priorities.
Women in Tech
Founded an internal Women in Tech initiative and presented its impact at a leading technology conference — championing diversity and inclusion within the sector.
Career
Professional Journey
Senior Consultant
RTBSS Ltd
Strategic transformation consulting — combining housing-sector expertise, data governance, and integration experience with a pragmatic, collaborative approach to client delivery.
Business Insight Manager (Interim)
Beacon Cymru, Swansea
Led systems and data integration for a housing merger. Established a scalable data warehouse and quality assurance framework. Championed a data-first culture and standardised KPIs across housing, asset management, and customer experience functions.
Business Systems Manager
Coastal Housing Group, Swansea
Directed a full technology transformation programme — upgrading multiple legacy systems to modern platforms. Recruited and developed a high-performing team. Introduced SLAs and performance frameworks, securing additional board investment.
Business Analyst
Coastal Housing Group, Swansea
Appointed as the organisation's first Business Analyst, establishing the function from inception. Led end-to-end analysis across housing management system enhancements, integrations, and reporting solutions. Facilitated stakeholder workshops to map processes and identify efficiencies.
Credentials
Competencies & Certifications
Core Competencies
People & Leadership
Systems & Delivery
Data & Insight
Certifications & Qualifications
Power BI PL-300
Prince2 Practitioner
BCS Business Analysis
Power Apps Functional
ITIL Certified
ILM Level 2
SQL Administrator
SharePoint Design
Civica CX Financials
GDPR Compliance
Risk Management
Systems Thinking
Education
PGCert Outdoor Education
University of Wales, Trinity St David
BSc (Hons) Business Management
Swansea University
At RTBSS
What Rhian Brings
A commercially aware, client-focused consultant who combines housing-sector expertise, transformation leadership, data governance, and integration experience — with a pragmatic, collaborative approach and a passion for designing systems that genuinely work for the organisations that rely on them.
Transformation Leadership
Data Governance
Client Delivery
Housing Expertise
Get Started
Looking For Some Initial Guidance?
Get in touch for a free, no-obligation, informal chat to find out if we're the right match for your project.
Book a Call