Our Services
Expertise That
Delivers
We help organisations overcome complex technical challenges — from data engineering and system integrations to programme management and bespoke software development.
Delivery Model
How We Work
What sets RTBSS apart is our front-end / back-end delivery model. Customer-facing consultants lead every engagement, while specialist technical teams design and build the solutions — with rigorous oversight connecting the two.
Front-End Delivery
Customer-Facing Consultancy
Our front-end team are the primary point of contact for clients. They lead engagements from day one — gathering requirements, designing solutions, managing programmes, and owning outcomes.
- Requirements gathering & solution design
- Programme & project management
- Business analysis & vendor management
- Outcome ownership & client advocacy
Leadership & Oversight
The Bridge Between Delivery
Senior leadership sits across both front-end and back-end delivery — providing mentorship, strategic direction, and quality assurance to ensure every engagement meets RTBSS standards.
- Cross-team coordination
- Quality control & assurance
- Mentorship & professional development
- Strategic direction & business development
Back-End Delivery
Technical Specialists
Our technical team works hand-in-hand with the front-end consultants to design, build, and deliver the data solutions, integrations, software, and reporting that underpin every engagement.
- ETL, data migration & warehousing
- SQL Server, SSIS, SSRS & BI tooling
- Interfacing, integration & APIs
- Software development & product engineering
Capabilities
What We Deliver
A closer look at the services we offer — grouped by how they fit into our delivery model.
Front-End Delivery
Customer-facing consultancy services
Programme Management
Complete programme and project management oversight, budgetary control, plan development, stakeholder collaboration, and resource management.
Requirements & Solution Design
Structured requirements gathering, process mapping, feasibility assessment, and end-to-end solution design — translating business needs into actionable technical specifications.
Business Analysis
Bridging the gap between stakeholders and technical teams — documenting as-is and to-be processes, impact assessments, and change management support.
Vendor & Stakeholder Management
Managing third-party suppliers, coordinating multi-vendor projects, and maintaining stakeholder alignment across complex, multi-team programmes.
UAT & Acceptance Testing
Designing and executing user acceptance testing strategies, test scripts, defect tracking, and sign-off procedures to ensure solutions meet business expectations.
Training & Handover
Structured knowledge transfer, end-user training, documentation, and post-go-live support — ensuring clients can own and operate solutions independently.
Leadership & Oversight
Cross-cutting quality and direction
Delivery Oversight
Senior management review of all active engagements — tracking progress, risk, and quality across the full portfolio of work.
Quality Assurance
Standards enforcement, code review, solution validation, and sign-off workflows that ensure every deliverable meets RTBSS quality benchmarks.
Strategic Direction
Business development, client relationship management, commercial strategy, and long-term roadmap planning across both consultancy and software arms.
Mentorship & Development
Continuous professional development, one-to-one coaching, and knowledge sharing — building capability across both front-end and back-end teams.
Infrastructure & Security
Server and networking design, load balancing, VPN, Office 365, Active Directory, ISO compliance, and Cyber Essentials certification.
Cross-Team Coordination
Ensuring front-end and back-end teams stay aligned — facilitating handoffs, resolving blockers, and maintaining continuous communication throughout delivery.
Back-End Delivery
Technical specialist services
Data Engineering
Comprehensive database design & management, advanced SQL scripting, ETL operations, data migration, and data warehousing solutions.
Interfacing & APIs
Design and development of interfaces to efficiently transfer information between systems — from file transfer and SSIS packages to real-time REST APIs and webhooks.
Report Writing & BI
High quality query engineering and report writing services, deployed in SSRS, Power BI, Tableau, or Metabase — turning raw data into actionable insight.
Software Development
End-to-end software development using Laravel, C#, Python, and modern front-end frameworks — from bespoke client solutions to RTBSS's own product suite.
System Design & Architecture
Technical feasibility assessments, solution architecture, system design documentation, and technology selection for complex multi-system environments.
Testing & Validation
Automated and manual testing, data validation, regression testing, and performance benchmarking — ensuring technical solutions are robust before go-live.
Industries
Where We Work
We've built our reputation in social housing, but our skills transfer to any organisation managing complex systems, data, and vendor relationships.
Social Housing
Our primary domain. Deep expertise in housing management systems, Civica Cx, data migration, and sector-specific regulatory and reporting challenges.
Public Sector
Local authorities, ALMOs, and government bodies — organisations with complex procurement, compliance requirements, and legacy system landscapes.
Any Complex Organisation
Our technical skills are fully transferable. Any organisation managing multi-vendor ecosystems, data-heavy operations, or large-scale system change can benefit from our consultancy.
Let's Talk About Your Project
Get in touch for a free, no-obligation chat. We'll help you work out the best path forward — no hard sell, just honest advice.
Book a Call