Head of Operations & Technology
Paul Manning
BSc (Hons) • PRINCE2 • PMI-ACP • ITIL
28+ years in IT, infrastructure, and business systems management. From multinational operations to SME transformation — building resilient technology foundations that organisations depend on.
The Story
Architect of Infrastructure
Paul is an experienced senior IT manager and consultant with over 28 years in the technology sector. He holds a BSc (Hons) in Engineering and Business Studies from the University of Warwick and carries PRINCE2 Practitioner, PMI Agile Certified Practitioner, and ITIL Foundation certifications. His career spans multinationals like Allied Domecq and EDS through to SMEs and housing associations — a breadth of experience few IT leaders can match.
His expertise covers the full IT management spectrum: service delivery and ITIL-aligned operations, infrastructure architecture and cloud migration, IT security and compliance (Cyber Essentials, ISO 27001), and project delivery using both PRINCE2 and Agile methodologies. He's equally comfortable presenting to a board or troubleshooting a server cluster.
As Head of Operations & Technology at RTBSS, Paul leads the technical consultancy team — mentoring staff, cultivating client relationships, shaping business development strategy, and overseeing the fiscal management of technical projects.
What Paul Brings
Expertise Domains
Decades of hands-on experience distilled into six core areas that underpin every engagement.
IT Management & Leadership
Team leadership, resource planning, vendor management, and cross-functional programme delivery across technical and non-technical disciplines.
Infrastructure & Cloud
End-to-end design, deployment, and management of IT infrastructure — servers, networking, virtualisation, cloud, and on-premise environments.
Security & Compliance
Information security frameworks, data protection, access control, and regulatory compliance across regulated industries.
Project & Agile Management
Waterfall and Agile delivery, risk & issue management, stakeholder engagement, and governance from initiation to close.
ERP & Business Systems
Product strategy, backlog prioritisation, requirements definition, and bridging the gap between business need and technical execution.
Service Delivery
ITIL-informed service management, SLA governance, incident and change management, and continuous improvement across support functions.
Technical Toolkit
Skills & Technologies
Microsoft Ecosystem
Infrastructure
Methodologies
Systems & Development
Career
Work Experience
RTBSS Ltd
Managing Consultant • Jan 2024 – Present
Leading the technical consultancy team — mentoring staff, instilling continuous improvement aligned with ITIL, AGILE, and PRINCE2 frameworks. Developing IT solutions for clients, cultivating relationships, shaping business development strategy, and overseeing fiscal management of technical projects.
QRoutes Ltd
IT Manager • Jun 2022 – Jan 2024
Managed SaaS application and database server environments, Microsoft 365 and Azure infrastructure, software release management, IT security and information governance. Led Cyber Essentials and ISO 27001 certification efforts.
Alliance Homes Group
Business Systems Manager • Nov 2017 – Mar 2022
Managed a Business Systems team: service delivery with SLA governance, system updates for cyber security compliance, IT strategy development, financial oversight including procurement and tendering, and team management with coaching, mentoring, and CPD plans.
Akamas Ltd
IT Director • Jan 2005 – Nov 2009
Board member responsible for designing, implementing, and supporting the entire IT infrastructure — Windows Server, Active Directory, Exchange, SQL Server, IIS, MPLS networking, and video conferencing. Managed the ICT support and development team.
Allied Domecq / EDS
IT Technical Specialist • Aug 1998 – May 2002
Led and supported IT projects for a multinational spirits & wine company as part of the Technical Projects Team, specialising in Microsoft infrastructures. Software testing, selection, implementation, project planning, and liaising with internal departments and external solution providers.
Looking For Some Initial Guidance?
Get in touch for a free, no-obligation, informal chat to find out if RTBSS is the right match for your project.