Founder & Director

Ryan Tirrell

Director & Principal Technical Consultant | MBCS

Enterprise Programme Manager. Technical Consultant. Software Developer. Building and leading a professional services business that delivers where others can't.

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Years in Technology

People Managed

Projects Delivered

Software Products Built

The Story

Builder, Leader, Problem Solver

Ryan founded RTBSS in 2021 with a simple thesis: the consultancy market was overcharging and under-delivering. After years as a Senior Systems Analyst & Developer — where he consistently outperformed and outpaced the external consultants hired to support him — he decided to build a business that did things differently.

That meant assembling a team of genuine specialists, pricing fairly, and never losing touch with the hands-on technical work. Having managed teams of over 30 people, worked alongside trade unions and exec/non-exec boards, and trained organisations on project delivery and governance — Ryan brings senior leadership credibility to every engagement. But he still writes code, builds interfaces, and gets into the data alongside his team — because the best leaders don't just direct, they deliver.

He's been developing web applications since he was 16. What started as a hobby became an obsession, then a career, and finally a business. Today he leads a team of 7 across programme management, data engineering, software development, and front-end consultancy — serving clients in social housing, the public sector, and beyond.

Ryan's dual strength is rare in the industry: he can sit in a boardroom and shape programme strategy, then walk into a technical workshop and design the ETL pipeline to deliver it. That ability to bridge the strategic and the technical is baked into RTBSS's DNA.

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Two Sides, One Leader

Where Strategy Meets Engineering

Most consultancies give you either a strategist or a technician. Ryan is both — and that's the difference between a plan on paper and a solution that works.

Business Leadership

Vision-driven director building a professional services business that competes on quality, not just cost.

Enterprise Programme Management

End-to-end programme oversight across multi-workstream, multi-vendor environments. Budgetary control, resource planning, risk management, and stakeholder governance — delivering complex change programmes on time and within scope. Experience working with exec and non-exec boards, trade unions, and senior leadership teams to align delivery with organisational strategy.

Governance, Training & Organisational Change

Training businesses on project delivery frameworks and governance structures. Embedding best practices in organisations that need to professionalise how they run technology change — from board-level reporting to team-level sprint discipline.

Business Development & Strategy

Growing RTBSS from a solo consultancy to a team of 7 specialists. Client acquisition, commercial strategy, service design, and long-term roadmap planning across both the consultancy and software divisions.

Team Building & Mentorship

Managing teams of over 30 people across technical and non-technical disciplines. Recruiting, developing, and retaining high-calibre talent. Hands-on coaching and pair-working that turns real project challenges into growth opportunities.

Vision, Mission & Values

Setting the cultural direction for RTBSS — a flat, collaborative business where everyone's expertise is valued equally. No ivory towers. No unnecessary hierarchy. Just good people doing excellent work.

Technical Expertise

Still hands-on. Still in the code. The technical credibility to design, build, and validate every solution RTBSS delivers.

ETL, Data Migration & Warehousing

Designing and building complex data pipelines — extraction, transformation, and loading across disparate systems. Large-scale migration planning, execution, and reconciliation. Data warehouse design for reporting and analytics.

Interfacing & Integration

Making systems talk to each other seamlessly. From SSIS packages and file-based transfers to real-time REST APIs, webhooks, and event-driven integrations — across housing, CRM, finance, and asset management platforms.

Software Development

Full-stack development in C#, PHP/Laravel, JavaScript, and Vue.js. Architect and lead developer behind RTBSS products including Q-Bridge, Q-Root, Q-Forms, and the Nexus ecosystem. Database-first design with SQL Server expertise.

Automation & Process Engineering

Identifying bottlenecks and building bespoke solutions to eliminate them. Business process automation using Power Automate, custom scripting, scheduled jobs, and workflow engines — saving clients hundreds of hours of manual effort.

Capabilities

Core Strengths

Where strategic delivery leadership meets hands-on technical execution — helping housing providers ship complex change without drama.

How I Work

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Start with outcomes and constraints. Keep people in the loop.

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Make the plan visible — EPMO, stage gates, RAID+.

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Fix the data and interfaces so the numbers add up and stay that way.

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Leave behind clear docs, dashboards, and repeatable tooling.

Delivery Leadership

EPMO setup, programme recovery, stage-gate governance, burn-down & RAG reporting, vendor management, and risk & dependency control. Board-ready reporting for exec and non-exec stakeholders.

EPMO Stage Gates RAID+ Board Reporting Vendor Mgmt Recovery

Systems Integration

REST APIs, SQL-first interfacing, SSIS/ETL pipelines, event and trigger-based patterns. Built for reliability with error handling, idempotency, reconciliation, and operational runbooks.

REST APIs SSIS/ETL Event-Driven Reconciliation Idempotency

Data & Reporting

Warehousing, governed KPIs, advanced T-SQL, and reporting across SSRS, Power BI, and Tableau. Auditability and controlled data flows from source to dashboard.

Power BI SSRS Tableau T-SQL Warehousing KPIs

Business Analysis

As-is / to-be mapping, reusable requirement templates, cross-functional process design, UAT planning, and stakeholder workshops that translate vendor capability to business need.

Requirements Process Mapping UAT Solution Design Workshops

HMS Expertise

Deep module-level knowledge of Civica Cx, Total Repairs/Mobile, DRS, Hallnet, Mobysoft Rentsense, Open Accounts, NEC Housing, Locata, and MRI Housing One.

Civica Cx Total Repairs DRS Mobysoft NEC Housing MRI

Software Development

Full-stack in C#, PHP/Laravel, JavaScript, and Vue. Database-first design with SQL Server. Architect of Q-Bridge, Q-Root, Q-Forms, and the Nexus ecosystem.

C# Laravel Vue.js SQL Server REST APIs PowerShell

Technical Toolkit

Technologies & Platforms

Data & Integration

SQL Server T-SQL SSIS/ETL SSRS Power BI Tableau Data Warehousing Audit Controls

Languages & Frameworks

C# PHP/Laravel JavaScript/Node Vue.js PowerShell HTML/CSS jQuery

Platforms & Cloud

Azure M365 Docker REST APIs Power Automate Git Azure DevOps

HMS Ecosystem

Civica Cx Total Repairs/Mobile DRS Hallnet Mobysoft Rentsense Open Accounts NEC Housing Locata MRI Housing One

MBCS

Professional Member
British Computer Society

Continuous Learning

Laracasts • Pluralsight
LinkedIn Learning • DataCamp

Current Focus

.NET/C# • Laravel
Containerisation • TDD • API-first

Software

Products & Platforms

Architect and lead developer behind a growing suite of products — each born from real-world problems encountered on the ground.

Q-Bridge

Rubixx HMS Data Sync

Middleware application that automatically syncs Rubixx housing management data into your own database or data warehouse. Leveraging Rubixx's extensive API library, Q-Bridge extracts, transforms, and loads data on a customisable schedule — giving BI teams full control over operational and performance reporting. Free setup, free upgrades, and already syncing 6,500+ properties.

Q-Forms

Civica Cx Forms Reporting

Headless, cloud-hosted, API-only middleware that takes Civica Cx's complex and unwieldy JSON form data and transforms it into beautifully simple, report-friendly datasets. Fully automated — Q-Forms pulls form templates and instances, transforms the data, and saves it back to your database so your BI team can turn form data into actionable insights.

Q-Root

Exception & Error Management

Standardised exception and error management platform. Q-Root captures errors with full context and curated messaging so teams find the root cause in seconds, not hours. Business teams own and resolve their own issues without a developer bottleneck — backed by SLA-driven workflows with escalation, breach alerts, and full audit trails.

Simple Signature

Email Signature Generator

Lightweight tool for creating consistent, branded email signatures across an organisation. Built with simplicity in mind — generate and deploy professional signatures in seconds.

Nexus Ecosystem

Coming 2026

4 Interconnected Products

Our most ambitious project yet — four interconnected products designed to transform how organisations buy, commission, and collaborate on vendor-specific solutions.

Marketplace — Buy pre-made, vendor-specific reports, migration scripts, ETL packages and more. Experts sell their tried-and-tested solutions so you don't build from scratch.
Connect — Project work that doesn't span weeks, or one-off pieces your team can't handle with the immediacy required. Full workflow management: ITT, task tracking, invoicing & payment.
Ether — Ever had "just one quick question…" and the vendor wants a half day's consultancy? An enhanced Q&A platform with pool-funded bounties on hot questions.
Fusion — Your provider doesn't offer a feature you need? Pool resources with other organisations, pitch for bespoke development, and bring the vendors on board too.

In the Field

Current & Recent Projects

Lancaster City Council

Ongoing

Head of Programme Delivery • May 2025 – Jan 2026

Brought in to introduce enterprise PMO standards and structured project governance to the Housing One implementation — giving SLT clear visibility over progress, risks, and commercials. Negotiated vendor terms, presented business cases and delivery timelines to senior leadership, hired the delivery team, and coached the organisation on project delivery best practice. Handed over to a full-time PM to focus on technical delivery. Go-live targeted Sept 2026; still providing ad-hoc support.

Lancaster City Council

Active

Interfacing Specialist

Supporting the full interface lifecycle — from discovery, scoping, and specification through to vendor handoff (MRI / Civica) and comprehensive end-to-end and scenario testing, both automated and manual with subject matter experts. Covering repairs financial interfaces between Housing One and Civica Financials, plus asset management and compliance interfaces between Civica Property Management and Housing One.

Honeycomb Group

Active

EPC, Planned Maintenance & Component Migrations

Overseeing EPC, planned maintenance, and component data migrations — managing scope, validation criteria, and sign-off while the RTBSS team handles technical delivery.

B1Homes

(formerly Bolton at Home) Delivered

Head of Programme Delivery

Joined 2.5 years into a major housing system implementation and introduced enterprise PMO standards, structured project governance, and senior-level reporting to transform programme visibility. Negotiated vendor commercials with Civica, presented timelines and business cases to SLT and the board, and worked closely with trade unions throughout. Managed a team of ~30 project staff across all areas of implementation, hired a dedicated PMO team, and led the RTBSS team to deliver reporting, interfaces, data migration, and document migration support. Project went live January 2025.

B1Homes

Delivered

Interfacing Specialist

Custom interface development across payments, housing benefits, finance and more — plus designing and testing Civica-built interfaces to ensure end-to-end data integrity. Built on SQL Server, SSIS, and C#, leveraging our proprietary ETL engine and Q-Root for enhanced operational monitoring and root cause analysis efficiency.

Honeycomb Group

Delivered

Financial Data Migration Oversight

Oversaw the financial data migration workstream, providing strategic direction and quality assurance while the RTBSS team delivered the technical execution.

Honeycomb Group

Delivered

Data Extraction Project

Delivered a targeted data extraction from Honeycomb's finance system for a third-party organisation — scoping requirements, extracting and packaging the data to specification.

Background

Previous Experience

Civica UK Ltd

Cx Implementation Consultant

Consulted across the Civica Cx platform with emphasis on Repairs — authoring technical solution documents and enabling internal teams on Repairs APIs.

Alliance Homes

Sr. Systems Analyst

Led systems initiatives, automation, and integrations. Built a SQL-based interfacing framework with near-real-time Cx ↔ Total Repairs data flows, an SLA-driven notification engine, and the Gas Compliance application.

Etex Building Performance

Project Sales Coordinator

Built a PHP/JS API app to automate project qualification from Glenigan — reclaiming ~24 staff days per month across a 3-person team. Early signs of an engineer who thinks commercially.

Looking For Some Initial Guidance?

Get in touch for a free, no-obligation, informal chat to find out if RTBSS is the right match for your project.

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